Philips Recall Remediation Options - DreamStation

Your Options

Due to the high volume of recall customers, we've created this easy-to-use 'checkout method' to replace your Philips unit. Please do not call us - you will be redirected here. Philips is replacing your main PAP blower (motor portion) only with a brand new motor with re-engineered silicone foam. All replacement blowers come with a new 3-year warranty. You will continue to use your same humidifier, water tank, tube, modem, and SD card. Select one of two options to proceed.

OPTION 1: Ship us your affected blower first and then receive your replacement. We process a one-way shipping fee of $20+tax (this fee is added at checkout). This is for us to ship your replacement after you've returned the affected unit.

OPTION 2: Receive your replacement first, then return the affected blower. A $260 deposit is required for this option, PLUS we process a two-way shipping fee of $40+tax (this fee is added at checkout). This allows us to ship your replacement and provide a prepaid label to return the affected unit.

Add your selection to the cart and checkout. Allow 7-10 business days to process. All notifications will be automatically sent by email.

Shipping Fees

Unfortunately, Philips will not cover or reimburse shipping fees for recalled items. The customer is responsible for all shipping costs, including returns and replacements. Shipping fees are non-negotiable and non-refundable. 
One-way shipping for Option 1 is $20+tax (this fee is added at checkout). This allows us to ship your replacement after you've returned the affected unit.
Two-way shipping for Option 2 is $40+tax (this fee is added at checkout). This allows us to ship your replacement and provide a prepaid label to return the affected unit. Learn here how to get one-way shipping waived.

Return Instructions

Option 1 Return Instructions 

1. Return the device with the matching serial number in your invite email. Remove the SD card and detach the modem, humidifier, filters, tubing, power supply, and mask from your original machine. Philips will not return accessories left on the affected unit.

2. Carefully pack up your blower in a box of your choice. Clearly write your 'Option 1' order number on a piece of paper and place it inside the box. Take the package to a courier and purchase a shipping label (with tracking) and ship the parcel to:

   MonsterCPAP C/O: CRC
   2-24 Viceroy Road
   Vaughan, ON L4K 2L9
   *Remediation return address only. Do not ship regular returns here*

3. A replacement blower will be shipped to you once your affected blower has been received and processed. Allow 7-10 business days for processing. Notifications will be automatically sent by email. Upon receipt of the new blower, reassemble your CPAP machine and continue with therapy.

Option 2 Return Instructions 

1. Return the device with the matching serial number in your invite email. Remove the SD card and detach the modem, humidifier, filters, tubing, power supply, and mask from your original machine. Philips will not return accessories left on the affected unit.

2. Using the box your replacement blower arrived in, carefully pack up your original blower. Clearly write your 'Option 2' order number on a piece of paper and place it inside the box. Affix the provided prepaid shipping label to the package and drop it off at any Canada Post Office outlet. Reassemble your CPAP machine and continue with therapy.

3. Once your affected blower has been received and processed, your deposit of $260 will be reimbursed on the same method of payment. Allowed 7-10 business days for processing. Notifications will be automatically sent by email.

Remediation FAQs
Return Instructions 
Remediation Shipping Fees & How To Get It Waived