Last updated Mar 14, 2024

We are servicing clients who purchased their Philips device from MonsterCPAP only. 

Dreamstation & System One Series

Replacement Philips Dreamstation blowers are available. We are actively reaching out to our customers to remediate their affected units. Customers are notified through email with their corresponding machine serial number (remember to check your junk mail for this invitation).

If you have not yet registered your affected unit on Philips' Portal, that would be the first step. Click the link and register in order for us to receive a replacement for you: Philips Respironics Sleep and Respiratory Care devices | Philips

If you already registered and have not heard from us, please email us only at info@monstercpap.ca with your Philips confirmation number (emailed to you by Philips during the registration process) and your unit's SN number (found under your machine, see here how to Locate Serial Number | PhilipsCPAP Recall (expertinquiry.com)). We can look into and assist with your remediation. In some cases, a unit may not be ready, but we'll work with Philips to ensure you get a replacement as soon as possible.

Dreamstation Go Travel Systems

We received a very limited number of DS Gos Feb 2024. More machines are coming our way; however, we do not have a timeline available. We will contact affected DS Go customers as soon as they become available. 

If you already registered your Go unit and want to double check if you are on our replacement list, please email us only at info@monstercpap.ca with your Philips confirmation number (emailed to you by Philips during the registration process) and your unit's SN number (found under your machine, see here on how Locate Serial Number | PhilipsCPAP Recall (expertinquiry.com)) and we can verify you are on our replacement list and in queue for replacement. We appreciate your patience and understanding.

For more, see Clinical Updates & Posted Notices